Emirates to Introduce AI-Powered Airport Robots by 2027

Sep 22, 2026

63 min

Sep 22, 2026 14:31

Emirates to launch robots that check in passengers and carry bags in 2027

## New Robotic Innovations

Emirates Group is set to revolutionize airport operations with the introduction of AI-powered robots by 2027. These advanced robots will streamline passenger check-in and baggage handling processes, enhancing efficiency and convenience for travelers.

## Building on Success

The new robots are an evolution of "Sara," an initial prototype that utilized facial recognition and passport-scanning technology for check-ins. The upcoming models will expand these capabilities, allowing them to manage luggage by recognizing passengers, weighing bags, and attaching tags automatically.

## Technological Advancements

Keenan Hamza, Emirates’ vice-president of Innovation and New Technologies, highlighted the group's commitment to integrating advanced technology and automation across various operations. This includes not only passenger services but also cargo and logistics, aiming to tailor services to individual traveler needs.

## Broader Applications

Emirates is also exploring the use of drones for engine inspections and has automated cargo operations, such as pallet dimension measurements. These initiatives are part of a broader strategy to leverage artificial intelligence for more personalized and proactive services.

## Future Prospects

The development of these technologies is ongoing at a specialized robotics lab established by Emirates Group. The goal is to anticipate passenger needs through AI, making services more intuitive and reducing the need for direct requests.

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