Police Complaints in the UAE

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Filing a Police Complaint in the UAE

A police complaint in the UAE is an official report submitted to law enforcement authorities to record a violation, initiate an investigation, and protect the complainant’s rights. Complaints can be filed by individuals (citizens, residents, or tourists) as well as companies through authorized representatives or lawyers.

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When a Complaint Can Be Filed

Category	Example Situations
Financial disputes	Bounced cheques, fraud, refusal to repay debt
Violence and threats	Physical assault, harassment, threats
Cybercrime	Account hacking, phishing, online defamation
Commercial disputes	Forgery of contracts, corporate fraud
Defamation and insults	Including WhatsApp, Instagram, and social media
Traffic accidents & violations	Collisions causing damage or injury
Lost documents	Passport, Emirates ID — to obtain a police report
Domestic violence	Complaints against spouse or relatives

Who Can File a Complaint

UAE citizens.
Residents with Emirates ID.
Tourists (with passport).
Companies (via PRO, director, or lawyer).

How to File a Complaint

In person at a police station: visit the nearest branch (Dubai Police, Abu Dhabi Police), present Emirates ID/passport, and provide evidence (screenshots, receipts, videos).
Through online services: Dubai Police App, adpolice.gov.ae (Abu Dhabi), moi.gov.ae (Sharjah), rakpolice.gov.ae (RAK).
Through Dubai Smart Police Stations: 24/7 self-service kiosks with translation support.

What Happens After Filing a Complaint

The police register the complaint and verify the facts.
If grounds exist, an investigation begins with interrogations.
The case is referred to the Public Prosecution.
The prosecutor may close the case, open a criminal file, or request arrest/travel ban orders.

Important to Know

Question	Answer
Complaint language	Arabic (English translation may be accepted)
Can a complaint be withdrawn?	Yes, before referral to court (not always guaranteed)
False complaint liability	Fine and/or imprisonment
Travel ban	May be imposed automatically
Company complaints	Filed by an authorized representative

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MIRAD provides expert support in filing police complaints in Dubai and across the UAE, ensuring your rights are protected.

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HowTo: Step-by-Step Guide to Filing a Police Complaint in the UAE

Identify the category of violation (finance, cybercrime, violence, traffic).
Collect evidence (messages, photos, videos, documents).
Choose submission method: police station, online, or Smart Police Station.
Complete the application (in Arabic).
Keep the complaint reference number for tracking.
If necessary, engage a lawyer for representation.

What MIRAD Does

Advise on filing police complaints (online and in person).
Prepare evidence and draft the complaint in Arabic.
Represent clients when dealing with police and prosecution.
Monitor investigation progress.
Handle criminal cases through trial and appeals.

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