Dubai GDRFA Achieves Historic 7-Star Innovation Rating

May 6, 2026

66 min

May 6, 2026 18:30

Dubai GDRFA becomes first globally with 7-star innovation rating

## Pioneering Achievement in Immigration Services

The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has become the first organization worldwide in the immigration and passport sector to earn a 7-star innovation rating. This prestigious recognition was awarded by the Global Innovation Institute, highlighting the authority's commitment to enhancing service quality and operational efficiency.

## Evaluation Criteria and Institutional Approach

GDRFA Dubai achieved a score of 9 out of 10 in innovation maturity. The evaluation considered various factors such as governance, institutional culture, talent development, and the ability to transform ideas into impactful initiatives. This achievement underscores the authority's focus on embedding innovation as a sustainable practice.

## Leadership and Vision

Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA Dubai, emphasized that this milestone reflects Dubai's vision of integrating innovation into its institutional framework. He noted that the recognition is part of an ongoing journey to improve quality of life and boost global confidence in Dubai's governance model.

## Future-Ready and Customer-Centric

The authority's innovation ecosystem incorporates design thinking, data analytics, and emerging technologies. These efforts have led to significant improvements in service speed, efficiency, and quality. GDRFA Dubai remains committed to advancing institutional innovation in line with the UAE's vision for proactive and innovative governance, aiming to enhance quality of life and support sustainable development.

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