Dubai Police Manage 294,000 Non-Emergency Interactions in Q1 2026

May 9, 2026

55 min

May 9, 2026 08:30

Dubai Police handle 294,000 calls and messages in three months

## Overview of Services

In the first quarter of 2026, Dubai Police's 901 Contact Centre efficiently managed a total of 294,134 non-emergency interactions. This included 194,510 phone calls, 48,390 emails, and 6,237 live chat sessions.

## Advanced Communication Systems

The centre employs three integrated systems to handle various forms of communication. The first system is dedicated to phone enquiries, complaints, and service requests. The second system focuses on transaction-related calls, ensuring swift processing of requests via smart channels. The third system manages written communications, responding to emails, social media, and live chat inquiries.

## Commitment to Community

Abdullah Ibrahim, Director of the Customer Happiness Centre, highlighted the centre's role in supporting Dubai Police's vision of enhancing community satisfaction and maintaining safety. The centre's multilingual capabilities and advanced technologies ensure quick and efficient responses to public inquiries.

## Range of Services

The 901 Contact Centre offers a wide array of services, including criminal, traffic, certificate issuance, and community-related assistance. The dedication of the contact centre teams contributes significantly to the overall strategy of improving quality of life and public satisfaction in Dubai.

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