RTA Boosts Accessibility for People of Determination in Dubai

May 14, 2026

55 min

May 14, 2026 14:30

RTA enhances accessibility at service provider and customer happiness centres, public transport stations

## Accessibility Enhancements

Dubai's Roads and Transport Authority (RTA) has completed significant upgrades to improve accessibility for People of Determination at various service locations. These enhancements align with the Dubai Universal Design Code, aiming to ensure that individuals with disabilities can access services independently and comfortably.

## Key Upgrades

The improvements include the installation of dedicated ramps and tactile floor indicators to assist those with mobility impairments. Braille signage and assistive hearing devices have also been introduced to help customers navigate facilities more easily. Additionally, automatic doors and upgraded entrances with clear floor markings have been installed.

## Enhanced Facilities

Toilet facilities have been revamped to meet accessibility standards, and queue management systems at Customer Happiness Centres have been redesigned to accommodate People of Determination. The RTA has also introduced alternative digital channels and smart services to enhance user experience.

## Community Engagement

In collaboration with local organizations, the RTA has organized dialogue sessions to raise awareness about its services for People of Determination. These sessions, involving various stakeholders, aim to foster community partnerships and improve service delivery for individuals with disabilities.

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