Etihad Rail Introduces Passenger Charter for UAE Rail Services

Jul 7, 2026

72 min

Jul 7, 2026 07:30

Etihad Rail sets out Passenger Charter: security screening, valid tickets, and grounds for removal explained

## Overview of the Passenger Charter

Etihad Rail has released a Passenger Charter detailing rules and guidelines for passengers using its services in the UAE. The charter outlines conditions under which passengers may be removed from trains, emphasizing compliance with security and operational procedures.

## Security and Ticketing Requirements

Passengers are subject to random security screenings at stations to ensure safety. Items deemed a security risk may be prohibited. Travelers must possess a valid ticket, which includes correct details and has not been previously used. Automated ticket gates at major stations prevent access without a valid ticket.

## Grounds for Removal

The charter allows for the removal of passengers who violate rules or pose safety threats. Reasons for removal include refusal to undergo security checks, non-compliance with staff instructions, and carrying prohibited items. Such actions may lead to fines or legal consequences.

## Disrupted Journeys and Passenger Rights

In case of delays or cancellations, passengers will receive timely updates and assistance. If a train is delayed by 30 minutes or more, passengers can rebook or get a refund. Etihad Rail aims to ensure passengers reach their destinations without additional costs.

## Shared Responsibility and Safety

The charter emphasizes shared responsibility for safety between the operator and passengers. Travelers must respect public property, avoid disruptive behavior, and comply with all safety procedures. The use of Etihad Rail services implies acceptance of these terms, promoting a secure travel environment.

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